At the top of the report, you will see five key summary boxes that total all calls for the selected period:
- Total calls: The overall number of calls made by your team.
- Answered: Calls where the staff successfully spoke with the client.
- Unanswered: Calls that rang but were not picked up.
- Couldn’t connect: Calls that failed due to network issues or invalid numbers.
- Rejected: Calls that were manually declined by the receiver.
Staff Name: Identifies which team member made the calls.
Breakdown Columns: Each row shows the specific count of Answered, Couldn’t connect, Unanswered, and Rejected calls for that specific person.
Total: The total number of calls handled by that staff member.
Filter the Data
- Date Filter (e.g., “Today”): Click this to see call data for a specific day, week, or month.
- Call Type (e.g., “All type”): Filter by specific categories of calls if needed.