Write off payments if you do not expect the client to submit the pending transaction amount.
- On Homepage, under Quick Actions, click on Pending Transactions.
- Move cursor on the desired client name, and click on ⋮ against his/her name.
- Press on WRITE OFF from the dropdown.
- On the dialog box, press OK to confirm the action.
- On the Payment page, mention the reason under the note section for internal records.
- Click on WRITE OFF.